Technical Support Engineer

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

IDT is looking for a Technical Support Engineer. The main role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.

You’d have the opportunity to:

  • Proactively monitor all production networks, applications and services.
  • Respond to & resolve alerts/alarms according to standard operating procedures.
  • Track all issues in a ticketing system.
  • Escalate alerts/issues to appropriate Support team and work with Support team towards a timely resolution.

We would like to see:

  • Excellent monitoring / troubleshooting skills.

  • Working knowledge of Windows and Linux OS, Networks.

  • Working knowledge of issues/ticket track system.

  • Good English (both oral and written) – B2+

Nice to have:

  • Working knowledge of Cisco or Juniper network devices.

  • Knowledge of Cloud Computing.

  • Knowledge of SIP, VoIP.

Work schedule:

  • From Monday to Friday (changeable schedule, without night shift).
  • 1st shift: 7am - 4pm | 2d shift: 2 pm - 11pm (UTC +3 MSK).

Our benefits:

  • Free regular English lessons (remote);
  • Professional training, seminars and conferences compensation;
  • 26 vacation days per year, 5 sick days a year fully covered (paid) without sick leave required;
  • Full Medical Insurance, Sports Activities Reimbursement;
  • Extra perks: Relocation package.

How to apply:

  • Please, do it via "Apply" buttom below AND via our official webpage: | It will help us to screen your resume faster and give you an answer in a shorter period of time. Thanks in advance!

Corporation - корпорация
I heard you like - Я слышал, тебе нравится
УНП: ООО "АйДиТи Текнолоджиз", УНП 193100321

Ключевые навыки

Английский — B2 — Средне-продвинутый
Atlassian Jira

Контактная информация

Ales (Recruiter)

+375 (29) 7562140, LinkedIn: Ales Davgilovich

+375 (29) 7562140, LinkedIn: Ales Davgilovich


Первомайская, Пролетарская, Минск, улица Ленина, 27

Вакансия опубликована 5 октября 2020 в Минске

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