Customer Support Specialist

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

At our company we are on a mission to make the world of finance more accessible, engaging and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.

We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients 24*7.

Sound like the role for you? Keep reading.

Responsibilities:

  • Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyse how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues

Qualifications:

  • English level Upper-Intermediate
  • Chinese/Indonesian or Malaysian second language is a must
  • Ability to work a flexible shift schedule: morning, day, evening and night shifts.
  • Advanced interpersonal and communication skills
  • Ability to listen to clients’ and your team’s needs and find solutions
  • Excellent communication skills, both verbal and written.

Ключевые навыки

Английский — B1 — Средний
Малазийский — B1 — Средний
Китайский — B1 — Средний

Адрес

Минск, Интернациональная улица, 36

Вакансия опубликована 23 июня 2020 в Минске

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