At our company we are on a mission to make the world of finance more accessible, engaging and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.
We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients 24*7.
Sound like the role for you? Keep reading.
- Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyse how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
- English level Upper-Intermediate
- Chinese/Indonesian or Malaysian second language is a must
- Ability to work a flexible shift schedule: morning, day, evening and night shifts.
- Advanced interpersonal and communication skills
- Ability to listen to clients’ and your team’s needs and find solutions
- Excellent communication skills, both verbal and written.