Customer Support Specialist

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Telesphor Software looks for Technical Support Specialist to make the team even greater! We are a successful IT company developing our own products and covering the entire range of services in software development, system integration, and a full cycle of web development.

Responsibilities:

  • Ask customer targeted open-ended questions to quickly understand the root of the problem.
  • Talk the customer through a series of actions, either via phone, email or chat, until their technical issue has been resolved.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Collaborate effectively with faculty, staff, and administrators at all levels, technical and non-technical, to determine and ensure all support needs are met.
  • Provide prompt and accurate feedback to the customer.
  • Able to prioritize and manage several open issues at one time.

Requirements:

  • Strong customer service skills, including written and verbal communication skills.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to prioritize work load to appropriately respond to customer needs and demands.
  • Ability to provide responses to customers with little technical knowledge.
  • Solid experience in problem solving and resolution skills.

We offer:

  • Large, complex and extremely interesting projects in unique business spheres.
  • Decent income (discussed at the interview).
  • English classes in the office.
  • Work in a powerful team.
  • Big and modern office with comfortable kitchen.
  • Easy car and bike parking.
  • Team-building and corporate events.

We are waiting for your resume!

Ключевые навыки

Customer Support
Helpdesk
Деловое общение
Деловая коммуникация
Телефонные переговоры

Контактная информация

Богданович Анна

+375 (29) 6566273

hr@telesphorus.by

Адрес

Минск, проспект Победителей, 116

Вакансия опубликована 7 июля 2020 в Минске

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