Telesphor Software looks for Technical Support Specialist to make the team even greater! We are a successful IT company developing our own products and covering the entire range of services in software development, system integration, and a full cycle of web development.
- Ask customer targeted open-ended questions to quickly understand the root of the problem.
- Talk the customer through a series of actions, either via phone, email or chat, until their technical issue has been resolved.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Collaborate effectively with faculty, staff, and administrators at all levels, technical and non-technical, to determine and ensure all support needs are met.
- Provide prompt and accurate feedback to the customer.
- Able to prioritize and manage several open issues at one time.
- Strong customer service skills, including written and verbal communication skills.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to prioritize work load to appropriately respond to customer needs and demands.
- Ability to provide responses to customers with little technical knowledge.
- Solid experience in problem solving and resolution skills.
- Large, complex and extremely interesting projects in unique business spheres.
- Decent income (discussed at the interview).
- English classes in the office.
- Work in a powerful team.
- Big and modern office with comfortable kitchen.
- Easy car and bike parking.
- Team-building and corporate events.
We are waiting for your resume!