Customer Service Representative

от 525 USD до вычета налогов

Немига, Минск, проспект Победителей, 106

Требуемый опыт работы: не требуется

Полная занятость, сменный график

Do you want to learn new technology and to be part of a team that works with some of the biggest IT companies in the world? We thought so.

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe. Our offices in Croatia are opened under Hands on Server Support d.o.o. as our international brand and are located in Osijek, Rijeka, and Zagreb.

Requirements for all the positions

For the last several years we have been successful in training our staff from scratch, and building a strong, learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field, and strong motivation to learn and succeed.

We hire for character and train the skill, and our requirements are set accordingly, with few simple preconditions:

  • Excellent communication skills in the English language, as our clients are mostly US-based

  • Passion for working with people, and helping them to get their stuff work

  • Solution-oriented mindset, and passion for resolving problems

  • Readiness to lend a helping hand, and pass on the knowledge as you grow with the company.

  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule.

  • The application submitted entirely in the English language.

Responsibilities and goals you’ll own:

  • Respond to and resolve customer questions through chat, email and telephone calls quickly and effectively

  • Assist in onboarding, educating, and supporting our customers through their journey

  • Help and provide guidance to our customers with technical, and billing-related questions

  • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing

  • Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience

What we can offer you:

  • Indefinite Employment Contract

  • Democratic management

  • Clear promotional path

  • Initial training and mentoring

  • Technical certifications paid by the company

  • A young and friendly international team

  • Free coffee and tea

  • Regular company events

Please submit your application in the English language! Applications submitted in any other language will not be considered.

Ключевые навыки

Helpdesk
Linux
Английский язык
Customer Service
Customer Support
troubleshooting

Адрес

Немига, Минск, проспект Победителей, 106

Вакансия опубликована 11 декабря 2019 в Минске

Смотреть отклик
Написать сопроводительное письмоПисьмо отправлено

Сопроводительное письмо к отклику

Похожие вакансии