Customer Support

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About the project

We’re building a social marketplace for services the way it should be. We are focused on creating a friendly, simple and hassle-free customer experience. No more lengthy forms or emails. No more waiting on hold. Our users expect an instant service on demand.

About the Team

With a Head Office in London, we're building a diverse team and we welcome people with different types of experience and outlooks.

You will really thrive at the project if you have a ‘can do’ approach, are willing to try your hand at different things, have ideas and show initiative.

REQUIREMENTS

The Role

You will be a pivotal part in many aspects of Customer Operations. You will be assisting users by resolving their questions and issues at a relatively fast-pace (currently, our average response time is 1 minute). These should be approached in an empathetic manner, by utilising the training resources and knowledge base you have to hand, in order to provide assistance, assurance or a solution.

You’ll need to be a tech-savvy person. Alongside online customer support, you will also be responsible for verifying potential issues and bugs on the platform, so a keen eye for detail is very valuable. Your ideas have an impact on how we can change the product to fit the customers’ needs.

This can be a part-time or full-time role. We are searching for someone who is flexible with working hours and ideally, is available to work during the night, including some weekend shifts. The vast majority of shifts will be done remotely.

Training will be provided regularly, in order to provide opportunities to keep up to speed on changes and announcements throughout the company.

Please bear in mind that you should be fluent in written and spoken English.

Knowledge of additional language (Arabian or Chinese) is a big plus.

Great benefits, flexibility and competitive salary for the right person.

Please get in touch if you want to be a part of the amazing project!

Ключевые навыки

Английский языкCustomer SupportHelpdeskCustomer Service

Адрес

Институт Культуры, Минск, Аэродромная улица, 4
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Вакансия опубликована 20 августа 2019 в Минске

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