Support Specialist

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Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: не требуется

Полная занятость, полный день

Job Description

As a Support Specialist (Incident Coordinator), you will have a big impact on the growth of the company because of the significant role in adoption of the product by customers. You will work in a fast-growing team of experts. Your primary objectives will be to work with both leads and commercial customers on live chat and online sessions to help them with technical best-practices and troubleshooting, using your deep technical knowledge and understanding of the product. You will be expected to be very flexible and perform a wide variety of tasks across the organization.

Responsibilities

- Respond to customer inquiries via chat, tickets and online question/answers sessions

- Closely communicate with customers during support issues

- Dig into and troubleshoot customer issues

- Maintain existing change control processes

- Support customers in their product implementation

- Use problem solving skills for issues that arise in day-to-day customer operations and provide timely responses and solutions as required

- Gather and analyze user feedback

- Create a knowledge base, training materials and provide community support

- Communicate and collaborate with the product development team

Requirements

- Fluent spoken and written English and Russian

- Good communication skills

- Patience and an eye for detail

- Problem solving mindset

- Powerful willing to help others

- Strong sense of ownership when dealing with customer issue

- Solid Windows OS understanding

- Ability to manage multiple projects simultaneously

- Experience in customer support or call centers is preferred

- Experience in engineering is preferred

Адрес

Минск, Ленинский район, микрорайон Лошица, улица Янки Лучины, 5
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Вакансия опубликована 5 июля 2019 в Минске

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