Customer Support Specialist

от 500 до 500 USD на руки

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: не требуется

Полная занятость, сменный график

At Capital.com we are on a mission to make the world of finance more accessible, engaging and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.

We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients.

Sound like the role for you? Keep reading.

Responsibilities:

  • Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyse how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues

Qualifications:

  • Native English OR fluent English + any European languages (German/Spanish/French/Italian)
  • Ability to work a flexible shift schedule 8:00 to 16:00/ 16:00 to 00:00
  • Advanced interpersonal and communication skills
  • Ability to listen to clients’ and your team’s needs and find solutions
  • Excellent communication skills, both verbal and written.

Адрес

Минск, Интернациональная улица, 36
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Вакансия опубликована 17 июня 2019 в Минске

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