Customer Service Representative
от 520 USD до вычета НДФЛ
Who are we?
Support Chain LLC works as a strategic partner with technology firms to deliver 24x7x365 exceptional customer service. Our teams provide support for a variety of technologies and primarily focus on Linux support, Windows desktop support, and SaaS platform support. Our team members anticipate customers needs using our proprietary customer experience optimization framework.
At Support Chain, we look for individuals who are continually striving for personal and professional excellence. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge and want to be a part of a great team, join us!
What does that mean to you?
We will provide initial training to prepare you for the role as technical customer service representative. You will then be part of a team that helps businesses improve their customer satisfaction and efficiency while applying your training to resolve customer’s technical requests.
Additionally, we offer paid certificates and further improvement and growth.
As your technical skills improve, you will be promoted to Tier II and Tier III. As we expand our client base, you will get a chance to work with different technologies and improve your knowledge as well.
Our future team members are:
Able to anticipate customer needs while being positive and solution oriented
Advanced English language users in speech and writing
Always ready to lend a helping hand and pass their knowledge as they grow with the company
Able to follow technically written policy and procedures.
Bonus points are awarded for
Web Hosting Industry Familiarity
Linux / Windows knowledge
Experience with documenting procedures
Management and Administrative experience
Responsibilities (including, but not limited to):
A typical day at Support Chain involves working with end-users through various support channels, such as tickets, live chat, and phone calls. Team members will be challenged to troubleshoot and resolve technical issues with courtesy and respect in a fast-paced, ever-evolving environment.
Common requests you may be solving on a daily basis are:
E-mail set up and configuration (creation, deletion, forwarders, etc.)
Domain management (adding/removing subdomains, parked domains, redirects, etc.)
Relaying server-specific client configuration options (e-mail, FTP, etc)
Service Monitoring reactionary items (contacting the data center, rebooting a down machine, or following emergency reaction policies)
Company policy questions
Salary is based on experience and level of expertise!
Please submit your application in the English language! Applications submitted in any other language will not be considered.